Wednesday, February 8, 2017

The New York Times and The Hotel California

Thirteen months ago, my friend Ralph sent a link to a great NY Times story about Veterans, PTSD, and Parrots.  After reading the story and blogging about it, I asked Ralph how he happened to find it.

He replied that he didn't 'happen to find it,' the NY Times Sunday Edition, along with the NY Times Magazine, appears in his driveway every Saturday night.

I figured if it could happen for Ralph it could happen for me, and I was right.  With Ralph's patient guidance, I navigated to The Times website, created an account, and signed up for home delivery of the Sunday paper.

Finding the paper in my drive every Sunday was a treat, for a while, but soon we noticed neither the paper or the NY Times Magazine is what it used to be: a gold mine of good writing.  I discovered that Charles Siebert, author of Veterans, PTSD, and Parrots, isn't the typical NY Times writer - he's good.  So I decided to cancel our subscription.

This morning (Monday, Feb 6), after searching in vain for the "cancel my subscription" link in my New York Times account folder, I emailed my cancellation request.  An auto response informed me that it might take 24 hours for them to answer.

I understood.  I'm only a subscriber, and they are the New York Times.  Now 48 hours have passed and there has been no further word from the throne room, so I sent another email, marking it 2nd request.  The auto response arrived within a minute:

Thank you for contacting The New York Times via email.

We’re sorry, but due to high demand our inbox is very full at the
moment and we won’t be able to respond right away.

While we are making our best efforts to respond in a timely manner, we
will be slower than usual in the coming days.


If you need an answer right away, please contact us by phone or chat –
Phone:  800-698-4637
Chat:  nytimes.com/chat

You can always visit us online at nytimes.com – or use our automated
phone at 1-800-NYTimes (1-800-698-4637) at your convenience.

Thank you for your patience and understanding.

Sincerely,
The New York Times Online Customer Service 


You can check-out but you can never leave
It's writing like this that prompted my decision to cancel.  It's service like this that confirms my decision.  I will continue my efforts to check out of New York's Hotel California and keep you posted on my progress, should there be any.


While you're waiting, check out Charles Siebert's book, The Wauchula Woods Accord.  I found it while I was gathering information for this post.  It has made the "check-out process" much more tolerable.

If you finish the book and still haven't heard from me, check out The Center for Great Apes, and don't miss the Welcome Video.

It was at the center that Charles Siebert met Roger.  While you're there, tell Patti and all her staff that the New York Times sent you.